AdminRohit Agarwal (Admin, Framebench)

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  1. 2 votes
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      1 comment  ·  General  ·  Admin →
      AdminRohit Agarwal (Admin, Framebench) commented  · 

      Hi Stacey,

      If you're the admin of the workspace, you can go to the participants tab in the left bar and hover over the participant photo. An 'x' would let you remove the user from your workspace.

      Let me know if you need anything else.

    • 1 vote
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        1 comment  ·  General  ·  Admin →
        AdminRohit Agarwal (Admin, Framebench) commented  · 

        Hi Tony,

        Yes! File backup and safety is of utmost importance to us. We maintain all our data on reliable cloud servers which maintain automatic backups of all your files.

        Also, your files are secure on our cloud and encrypted to ensure nobody but the people you've shared it with are able to view the files. Happy to pass on our security whitepaper if you're interested.

        You can reach us directly at hi@framebench.com

      • 3 votes
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          3 comments  ·  General  ·  Admin →
          AdminRohit Agarwal (Admin, Framebench) commented  · 

          Quick update: Better archivals has been long pending. Currently we archive workspaces on another server so automating the process is something we haven't gotten around to. We're working on it in our next release though.

        • 1 vote
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            1 comment  ·  General  ·  Admin →
            AdminRohit Agarwal (Admin, Framebench) commented  · 

            Hi Astley,

            Can you please message me at hi@framebench.com and I can help you address the problem. Sorry for the delayed reply.

          • 1 vote
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              1 comment  ·  General  ·  Admin →
              AdminRohit Agarwal (Admin, Framebench) commented  · 

              Thanks Jesse! Will look into this.

            • 3 votes
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                1 comment  ·  General  ·  Admin →
                AdminRohit Agarwal (Admin, Framebench) commented  · 

                I completely agree Marco and we're on it. We already launched an iPad app 2 weeks back and are constantly improving it as well.

              • 1 vote
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                  under review  ·  1 comment  ·  General  ·  Admin →
                  AdminRohit Agarwal (Admin, Framebench) commented  · 

                  Thanks for the idea. While SketchFab is awesome, adding annotations on top of it would be something they'd need to enable. I'm putting this under review for now though.

                • 0 votes
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                    under review  ·  1 comment  ·  General  ·  Admin →
                    AdminRohit Agarwal (Admin, Framebench) commented  · 

                    Hi Jesse,

                    I've put it in Review. Thanks for the suggestion!

                  • 0 votes
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                      1 comment  ·  General  ·  Admin →
                      AdminRohit Agarwal (Admin, Framebench) commented  · 

                      Hi Eric,

                      What would you like to integrate with Zendesk? Would you want all comments being exported there?

                    • 1 vote
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                        1 comment  ·  General  ·  Admin →
                        AdminRohit Agarwal (Admin, Framebench) commented  · 

                        Hi Martine,

                        For most of Framebench's features we recommend using Chrome, Firefox or Safari. We also work well on IE but only the latest versions (10 and 11). IE9 and below run into some unknown issues and we officially do not support them.

                        Thanks!

                      • 1 vote
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                          1 comment  ·  General  ·  Admin →
                          AdminRohit Agarwal (Admin, Framebench) commented  · 

                          Hi Martine, We've removed the limit on the number of videos you can upload. So you can upload till the maximum file limit for each plan. Although, we do a fair usage policy just in case there is a large amount of bandwidth usage on a single account.

                          If you plan on using videos heavily, I'd advise the $59 plan to start which has fairly relaxed usage limits.

                          To be honest, we are not very strict with these yet. :-)

                          Thanks!

                        • 4 votes
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                            5 comments  ·  General  ·  Admin →
                            AdminRohit Agarwal (Admin, Framebench) commented  · 

                            Hi Janet

                            I have responded to this on a separate email thread

                            AdminRohit Agarwal (Admin, Framebench) commented  · 

                            Hi Could you try doing this again? We had some issues with Google login on date it was launched

                            AdminRohit Agarwal (Admin, Framebench) commented  · 

                            Will just take a look at this. Really sorry that you're facing this problem.

                          • 10 votes
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                              under review  ·  2 comments  ·  General  ·  Admin →
                              AdminRohit Agarwal (Admin, Framebench) commented  · 

                              Can you try having two workspaces for this? We're thinking about adding move/copy functions on files within workspaces.

                              Would this work? Thanks a lot for the suggestion

                            • 6 votes
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                                under review  ·  4 comments  ·  General  ·  Admin →
                                AdminRohit Agarwal (Admin, Framebench) commented  · 

                                For now, can you take a webpage screenshot and upload it to Framebench? I know its a hassle, but we haven't gotten around to taking screenshots of our own.

                                Will keep you updated on this. Thanks!

                                AdminRohit Agarwal (Admin, Framebench) commented  · 

                                Thanks Graeme! You will soon see an option to import screenshots of static pages.

                              • 2 votes
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                                  planned  ·  2 comments  ·  General  ·  Admin →
                                  AdminRohit Agarwal (Admin, Framebench) commented  · 

                                  We work with Basecamp for this and soon will be integrating more task management partners. Hope that works!

                                  AdminRohit Agarwal (Admin, Framebench) shared this idea  · 
                                • 2 votes
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                                    1 comment  ·  General  ·  Admin →
                                    AdminRohit Agarwal (Admin, Framebench) commented  · 

                                    Thanks for the suggestion Mario. We have taken a note of your request.

                                  • 0 votes
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                                      1 comment  ·  General  ·  Admin →
                                      AdminRohit Agarwal (Admin, Framebench) commented  · 

                                      Hi Jacob. Thanks for the suggestion, we are working to make this happen in pdf/ppt format.

                                    • 0 votes
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                                        1 comment  ·  General  ·  Admin →
                                        AdminRohit Agarwal (Admin, Framebench) commented  · 

                                        Hi Jane We are going to bring a lot of exciting capabilities to Framebench in the coming days, Keep tuned.

                                      • 1 vote
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                                          1 comment  ·  General  ·  Admin →
                                          AdminRohit Agarwal (Admin, Framebench) commented  · 

                                          Hi Sam

                                          You mean to say there should be forgot password option on website screenshot page? I concur and will bring this to action soon,

                                        • 2 votes
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                                            1 comment  ·  General  ·  Admin →
                                            AdminRohit Agarwal (Admin, Framebench) commented  · 

                                            I tried the following steps on my side.

                                            1. Open a video
                                            2. Navigate to a frame
                                            3. Draw something
                                            4. Switch to image
                                            5. Draw something

                                            Tried this on Chrome 29 on Windows. Everything seemed to work fine. Is is happening consistently on your system?

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